Frequently Asked Questions
Find answers to common questions about our services, pricing, and policies
General & Scheduling
What are your service hours?
We offer flexible scheduling to meet your needs, including after-hours, weekends, and 24/7 availability for emergency services. Our standard service windows are 6 AM – 10 PM, but we can accommodate any schedule that works best for your facility.
How quickly can you start service?
For most standard services, we can begin within 3-5 business days after the initial consultation and agreement. Emergency or rush services can often be arranged within 24-48 hours.
Do I need to provide cleaning supplies and equipment?
No, we bring all necessary supplies, equipment, and cleaning products. We use professional-grade, eco-friendly products and maintain our own commercial equipment to ensure consistent quality.
Services & Frequency
What's the difference between janitorial service and day porter service?
Janitorial services typically occur after-hours and include comprehensive cleaning tasks. Day porter services provide on-site coverage during business hours for immediate cleaning needs, restocking, and maintaining appearance throughout the day.
How often should floors be stripped and waxed?
For commercial spaces, we typically recommend stripping and waxing every 6-12 months depending on traffic levels. High-traffic areas may need it quarterly, while lower-traffic areas can go annually. We’ll assess your specific needs during consultation.
Do you offer one-time deep cleaning services?
Yes, we provide one-time deep cleaning for move-ins, move-outs, post-construction, or special events. However, most of our clients find that regular maintenance programs provide better value and results.
Insurance & COI
Are you insured?
Yes, we carry comprehensive general liability insurance with coverage depending on contract requirements. We also maintain workers’ compensation insurance.
How do I request a Certificate of Insurance (COI)?
You can request a COI through our contact page, by calling 978-310-7678, or by emailing your account manager. COIs are typically provided within 24-48 hours and can be sent directly to your property manager or insurance provider.
Can you add our property as an additional insured?
Yes, we can add your property or organization as an additional insured on our policy. This is a standard requirement for many commercial properties and we accommodate it at no extra charge.
Compliance & Safety / SDS
Do you provide Safety Data Sheets (SDS)?
Yes, we maintain current SDS for all cleaning products we use. These are available upon request and can be provided to your facilities team or safety coordinator.
Are your employees background checked?
Yes, all team members undergo comprehensive background checks before assignment. We also maintain documentation of training and certifications.
What training do your employees receive?
All team members receive training in proper cleaning techniques, chemical handling and safety, equipment operation, customer service, and your facility-specific protocols. Ongoing training and certifications are maintained.
Pricing & Contracts
How do you price your services?
Pricing is based on facility size, service scope, frequency, and specific requirements. We provide transparent, detailed quotes with no hidden fees. Contact us for a free assessment and custom quote.
Do you require long-term contracts?
We offer flexible contract terms. While many clients prefer 1-2 year agreements for cost savings and consistency, we also accommodate shorter terms and month-to-month arrangements.
What's included in the quote?
Our quotes include all labor, supplies, equipment, insurance, management, and any specialized services discussed. You’ll receive a detailed breakdown of services and costs.
Service Areas
What areas do you serve?
We serve Eastern Massachusetts, Connecticut, and Rhode Island. This includes major cities and surrounding areas in these three states.
Do you charge extra for travel?
Travel fees are built into the quote based on location. There are no surprise charges. For areas at the edge of our service territory, we’ll discuss any considerations upfront.
Can you service multiple locations?
Yes, we serve many clients with multiple locations across our service area. We can coordinate scheduling, reporting, and billing across all your properties for consistency and convenience.
Request a Quote | Request COI
Backed by verified liability insurance ranging from two to five million dollars, certified training, and a contract-grade.
